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ITIL-4-BRM Fragen Antworten & ITIL-4-BRM Fragenkatalog

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Peoplecert ITIL-4-BRM Prüfungsplan:

Thema
Einzelheiten

Thema 1

Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.

Thema 2

Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.

Thema 3

Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.

Thema 4

Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.

Thema 5

Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.

>> ITIL-4-BRM Fragen Antworten <<

ITIL-4-BRM Studienmaterialien: ITIL 4 Specialist: Business Relationship Management - ITIL-4-BRM Torrent Prüfung & ITIL-4-BRM wirkliche Prüfung

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Peoplecert ITIL 4 Specialist: Business Relationship Management ITIL-4-BRM Prüfungsfragen mit Lösungen (Q10-Q15):

10. Frage
Which is an example of the 'explore' step of the service relationship journey?

A. Checking a service provider's reviews online before contacting the organization
B. Providing a service provider feedback about a desired new feature
C. Downloading a trial version of a service provider's software offering
D. Contacting a provider's service desk for assistance using a product

Antwort: A

Begründung:
"Explore" involves researching potential service providers before engagement; checking reviews online exemplifies this initial discovery phase.

11. Frage
An organization is performing a stakeholder analysis.
Which is an example of a stakeholder that should be monitored?

A. End users who have no control over or interest in the software they use
B. A senior manager who has control of a project
C. A business relationship manager who wants to ensure that a service fulfils the customer's needs
D. A financial controller who has little interest in a project

Antwort: A

Begründung:
End users with neither control (power) nor interest fit the "monitor" category in stakeholder analysis, requiring minimal effort to track their status.

12. Frage
What is an output of the 'managing business relationship journeys' process?

A. Updated relationship records
B. BRM training and awareness material
C. A review of the organization's culture
D. Business relationship principles and models

Antwort: A

Begründung:
An output of managing business relationship journeys is updated relationship records, which capture the current status and outcomes of those journeys for ongoing management.

13. Frage
The service relationship between an internal service provider and the business involves many business stakeholders who may have different, interests and priorities.
Which TWO factors additionally increase the complexity of the service relationships and should be considered by the service provider?
1. Dependencies on partner and suppliers
2. Dependencies on other internal service providers
3. Dependencies on the service consumer
4. Dependencies on internal users

A. 1 and 4
B. 2 and 3
C. 1 and 2
D. 3 and 4

Antwort: C

Begründung:
Dependencies on partner and suppliers (1) and on other internal service providers (2) introduce additional complexity in coordinating and managing the end-to-end service relationship.

14. Frage
What is the LOWEST level at which capability criteria related to practice automation is typically defined?

A. Level 4
B. Level 5
C. Level 3
D. Level 1

Antwort: A

Begründung:
In maturity models, automation of practice activities is typically introduced at Capability Level 4, where processes are quantitatively managed and supported by automated tooling.

15. Frage
......

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ITIL-4-BRM Fragenkatalog: https://www.zertfragen.com/ITIL-4-BRM_prufung.html