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New LEAD Test Dumps & Online LEAD Version

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ISM Leadership and Transformation in Supply Management Sample Questions (Q61-Q66):

NEW QUESTION # 61
As part of a firm's global cost reduction strategy, a supply manager has been asked to lead a team of purchasing professionals from several different countries. Because of the wide variety of cultures represented on the team, it will be MOST important for the supply manager to

A. schedule calls at times convenient for all members
B. focus on selecting team members of similar ages
C. determine and focus on the need for the team
D. implement a cloud-based collaboration tool

Answer: C

Explanation:
* Cultural Diversity Management: Leading a team with diverse cultural backgrounds requires a focus on common goals and the purpose of the team. This helps unify the team and provides a clear sense of direction.
* Team Purpose and Need: Clearly articulating the need for the team and its objectives ensures that all members, regardless of cultural differences, understand their roles and the importance of their contributions.
* Effective Team Leadership: Focusing on the need for the team helps in overcoming cultural barriers and fosters collaboration, commitment, and a shared sense of purpose.
* Reference: This approach is supported by leadership and team management principles, such as those outlined in "Leading Global Teams" by Harvard Business Review and "Cultural Intelligence: CQ" by David Livermore, which emphasize the importance of a shared mission in managing culturally diverse teams.

NEW QUESTION # 62
Which of the following is an example of an organization mission statement?

A. "Offer innovative customer service responsive to our market's needs"
B. "Update procedure manuals and reference materials for all divisions"
C. "Hire, train and retain skilled staff members to represent us"
D. "Enhance our reputation in a demanding and rapidly changing field"

Answer: A

Explanation:
* Understanding Mission Statements: A mission statement defines the organization's purpose, core values, and primary objectives, providing direction and guiding decision-making processes.
* Relevance to Mission Statements: The statement "Offer innovative customer service responsive to our market's needs" clearly outlines the organization's commitment to providing excellent customer service and adapting to market demands, aligning with the purpose and values of the company.
* Comparison with Other Options:
Option A is more about enhancing reputation, which is an outcome rather than a mission.
Option C focuses on internal procedures rather than the overall purpose.
Option D is related to HR functions, not the broader organizational mission.
* Effectiveness: A good mission statement is clear, concise, and focuses on the organization's key objectives and values, as seen in the correct answer.
* Reference: The principles of crafting effective mission statements are discussed in strategic management and organizational behavior literature, including "Strategic Management: Concepts and Cases" by Fred R. David and resources from the Balanced Scorecard Institute.

NEW QUESTION # 63
A supply management department has an upcoming audit of its procurement system. The department supervisor is conducting a pre-audit assessment to validate compliance with company policies and procedures. Which of the following is the FIRST step the supervisor should take?

A. Select a representative sample of transactions to review
B. Review all applicable policies and procedures
C. Define the scope and objective of the review
D. Conduct a survey of department personnel asking them to self-assess their level of compliance

Answer: C

Explanation:
The first step in conducting a pre-audit assessment is to define the scope and objective of the review. This involves clarifying what the audit will cover, the specific objectives to be achieved, and the criteria for evaluating compliance with company policies and procedures. Defining the scope and objectives provides a clear framework for the assessment, ensuring that the review is focused and effective.
Reference:
Sawyer, L. B., Dittenhofer, M. A., & Scheiner, J. H. (2003). Sawyer's Internal Auditing: The Practice of Modern Internal Auditing. The Institute of Internal Auditors.
Moeller, R. R. (2013). Executive's Guide to IT Governance: Improving Systems Processes with Service Management, COBIT, and ITIL. Wiley.

NEW QUESTION # 64
In global sourcing, for which of the following areas is verifying compliance likely to be MOST difficult?

A. Process efficiency
B. Supplier performance
C. Social responsibility
D. Risk mitigation

Answer: C

Explanation:
Verifying compliance in the area of social responsibility is likely to be the most difficult in global sourcing. Ensuring that suppliers adhere to social responsibility standards, such as fair labor practices, human rights, and ethical sourcing, can be challenging due to varying regulations, cultural differences, and lack of transparency. Leadership and transformation management documents emphasize the complexities of managing social responsibility in global supply chains. Reference highlight that social audits, certifications, and continuous monitoring are essential but can be resource-intensive and difficult to enforce consistently across different regions.

NEW QUESTION # 65
Smith is a supply manager for UVW, Inc. In late June, a stakeholder asks Smith to issue a request for proposal (RFP) with a due date of August 8. Smith makes an error in the RFP and indicates the deadline as August 15. Smith discovers the error several weeks later and, without consulting the supervisor, contacts the stakeholder to say that some potential suppliers could not meet the August 8 deadline and requested that the deadline be extended to August 15. The stakeholder grudgingly agrees to the extension. Smith's supervisor learns of the attempted cover-up before the original due date. Which of the following is the BEST way for the supervisor to handle this situation?

A. Contact the stakeholder and explain the situation, accept bids through August 15, and reprimand Smith in accordance with HR policy
B. Call the stakeholder, and explain that although the suppliers did not request an extension, the additional time for response will likely increase quality, and thus the extension will be of benefit
C. Explain the situation to the stakeholder, contact the suppliers, and request that they submit their responses by August 8 as originally required
D. Do nothing, as the stakeholder already agreed to the extra week, and telling the stakeholder what happened could damage the department's credibility

Answer: A

Explanation:
* Transparency: It's essential to maintain transparency with stakeholders to preserve trust and credibility.
* Error Correction: Addressing the error promptly and honestly ensures that all parties are aware of the situation and can adjust accordingly.
* Reputation Management: Explaining the situation helps manage potential damage to the department's reputation by demonstrating accountability and responsibility.
* HR Policy: Reprimanding Smith according to HR policy reinforces the importance of adhering to processes and the consequences of not doing so.
* Reference: Leadership and management best practices, as discussed in HBR (Harvard Business Review), emphasize the importance of transparency, accountability, and adhering to organizational policies when addressing mistakes.

NEW QUESTION # 66
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